Thank you for shopping with Jecy Jewels. We are committed to providing you with the best possible service. Please take a moment to review our shipping policy.

Processing Time:

Orders are typically processed within 24 hours after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Methods:

We offer standard free shipping for all orders within India. Jecy Jewels utilizes reliable and trusted courier services to ensure the safe and timely delivery of your purchase.

Shipping Time:

Standard shipping generally takes 3-5 business days for delivery within India, depending on your location. Remote areas may experience longer delivery times.

Order Tracking:

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment on our website or the courier’s tracking portal.

Undeliverable Packages:

If a package is undeliverable due to an incorrect address provided by the customer or multiple failed delivery attempts, the customer will be responsible for any additional shipping charges incurred.

Delivery Issues:

In the rare event of a delayed delivery or other shipping issues, please contact our customer service team at [email protected] for assistance. We will work diligently to resolve any problems and keep you informed of the status.

Holidays and Weekends:

Please note that orders are not processed or shipped on weekends or public holidays. Orders placed on these days will be processed on the next business day.

How to Initiate a Return or Exchange:

  • Contact Us: To initiate a return or exchange, please contact our Customer Service with your order number, details of the item(s) you wish to return, and the reason for the return.
  • Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and instructions for returning the item(s).

Changes to Shipping Policy:

Jecy Jewels reserves the right to update or modify this shipping policy at any time without prior notice. Please review our policies regularly for any changes.

If you have any questions or concerns about our shipping policy, please contact our customer service team at [email protected]